Frequently Asked Questions

Do I need an account to place an order?

Not have to be, but if you have an account, you can track your order history and order status.

What payment methods do you accept?

There is long story about payment, now, we support Wise.com western union and local bank transfer. As soon as you placed your order, ellebag will get in touch with you, offer payment guide and options. We support credit card payment and debit card payment. Our paypal account has been suspended as too much money recevied, paypal does not support King quality replica bag deals, and not safe for products of 187 factory.

What shipping methods do you provide?

After your order is paid, our storage facility division typically takes about 3 days to conduct extended QC assessment, packaging, and deliver the order to the logistics center for delivery.

Express Service

We use Fedex/TNT/DHL/UPS/EMS/OUR SPECIAL EXPRESS FIRM for rapid delivery. About 2 weeks to US, 12 days to UK, also 2 weeks to other countries.

Tax free channel

As ellebag deliver thousands bags a year, our special express channel is tax free. Our customers never been taxed. Submitted bag value will be around 12- 25 USD or EUR.

Safe Express Channel

As ellebag focus on best quality, we are on official brands pressure, our express channel are special, we have never been open box custom check.

Tracking Your Packages

We provide full and timely logistics information tracking for all orders. To track your package, log in to your account, go to "Order History," select your order, access tracking information.

Or, just Whatsapp or email us, we will also email you when Tracking No. is ready.

How long will it take to receive my order?

About 2 weeks to US, 12 days to UK, other country will be around 2 weeks.

What is your return policy?

We accept returns of quality problem, not for bag style changes and size or color changes. If you want return, please find return button at the foot of our website.